HOSPITALITY EXPERIENCE DESIGN
Beautiful hotels are not always
the ones people remember.
Studio Esco helps boutique hotels and private estates design the moments guests carry home, and the team habits that make them happen on a busy night.
Service is how it’s done. Hospitality is how it feels.
Service · Was it done right?
Accurate, reliable, efficient. Service makes hospitality dependable.
Hospitality · How did it feel?
Expected, known, looked after. Hospitality makes service meaningful.
WHO IT’S FOR
For owners and general managers at a moment of change.
Boutique hotels
Private estates
Independent resorts
Developers
Opening. Refurbishing. Repositioning.
WORK WITH US
Two ways to begin.
01 / A SINGLE TOUCHPOINT
Esco Commission
One touchpoint, designed from the guest’s feeling outwards: a hotel boutique, in-room amenities, crockery chosen with the chef, staff uniforms.
From £3,500
02 / THE WHOLE PROPERTY
The Experience Audit
Your whole property, experienced as a guest. Two to three nights on site, then a written report where every recommendation has a priority, an owner and a realistic timeframe.
From £4,500
Fixed fees. Fees exclude travel and VAT.
CASE STUDY 01
One email, two experiences
A holiday can begin with anticipation, or with arithmetic.
A five-star resort’s booking confirmation was accurate and complete. On service, it passed. But the welcome came last, after a transfer restriction, four prices, an upgrade, passport rules and a request to check for errors.
As received
Booking details
A transfer restriction
Four transfer prices
A paid upgrade
Passport rules
Please check for errors
Then, the welcome
Reordered
Welcome first
The simplest arrival first
Premium choices second
One line about the place
One useful question
The information is the same. The experience of receiving it is not.
Reordering it required no capital expenditure, only operational ownership.
An independent, anonymised observational study of one guest communication. Not commissioned work, and not an assessment of the resort as a whole.
THE FOUNDER
Elizabeth Randall
Elizabeth trained as a chef at Le Cordon Bleu in Paris and worked in leading London kitchens before founding EventOracle, the award-winning London catering and events company. For eight years she was Creative Director of a leading five-star Caribbean resort, responsible for food and beverage, the spa, the boutique and housekeeping.
She founded, built and sold a luxury amenities brand for hotels, and holds an MSc in Psychology, studying how people feel, remember and behave.
Kitchen, front of house, product and psychology. Studio Esco brings them together.
SELECTED EXPERIENCE
Five-star Caribbean resort, 2017–2026 · Founder, luxury hotel amenities brand · MSc in Psychology. Founder, EventOracle, London · Le Cordon Bleu, Paris.
ENQUIRE
Tell us about your property.
Every enquiry is read and answered personally by Elizabeth.
Tell us where your property is now, what is changing, and what you would like guests to remember